Terms and Conditions

TRIPSURPRISER’S TERMS AND CONDITIONS

An overview of how TripSurpriser works, and clarifications on what is covered and what is not.

HOW DOES IT WORK?

We can plan trips for you and your friends/family/fellow travellers (our client) across different cities in and outside India. You tell us what your budget is and what dates are most suitable for you. Based on this information, we will chalk out an unforgettable travel experience.

WHAT WE WILL BE SENDING YOU:

  • An envelope consisting of your travel itinerary by courier/post 3 days before your scheduled departure. Resist the urge and open it only on the date of your departure. This envelope contains the following information:
    • The name of your surprise destination
    • The accommodation (hotel, resort, hostel, and/or bed and breakfast)
    • An indicative list of “must see”, “must visit” and “must eat” in and around the surprise destination
    • Additional useful information (if any), including transportation maps, dos and don’ts, precautions to be taken
  • An email will be sent to you 3 days before your departure, detailing the weather forecast for your surprise destination, whether you should pack anything specific and any luggage restrictions.

WE DO NOT:

  • Book or pay for any of your activities (we only give you recommendations)
  • Pay for any of your meals and drinks
  • Provide tour guides, though we will be happy to suggest which tour guides you can hire when you reach your destination

PAYMENTS

Booking for your trips is only possible online via our TripSurpriser website. The process is encrypted via 256 – Bit SSL Encryption from our Payment Gateway Partner. Rest assured, your personal and transaction related details will be safeguarded.

PETS

We know that you treat pets as a part of your family. However you can’t bring them with you on this trip.

TERMS AND CONDITIONS OF THE TRIP (PLEASE READ CAREFULLY)

The purchase of any travel services offered by TripSurpriser constitutes a contractual arrangement between the client traveller and TripSurpriser, and represents the client’s acceptance of the TripSurpriser Terms & Conditions set out herein. Please ensure that the client has carefully read and understood the Terms & Conditions prior to making the booking on our website. Acceptance of these terms and conditions is a prerequisite for the booking process to move ahead and will be understood by TripSurpriser as the client’s acknowledgment of having read, understood and agreed to the terms and conditions.

When the client books their trip, he/she will have accepted the terms and conditions of the booking on behalf of all clients travelling. It is the client’s sole responsibility to ensure that all the details provided for the booking are correct.

SURPRISE DESTINATION

TripSurpriser chooses at their own discretion where you go based on your budget, activities, and travel dates. Keep an open mind to explore and experience something different. We know you’ll love what we plan for you!

By agreeing to these Terms and Conditions, you give TripSurpriser permission to select the destination for your trip. TripSurpriser cannot be held liable if you are unhappy with the destination chosen for you and we will not offer refunds under any circumstances. We select your destination based on the details submitted by you on our website (this includes your budget, your available dates and information given by you on the form) as well as the availability of the tickets and accommodation. By paying for our services, you agree to let us decide the location for your travel.

TRAVEL DETAILS

Name Changes

The tickets will be booked as per the names mentioned in the form on the website, so travellers are requested to make sure that the names that are submitted are the same as those on their identity proof documents (ID). Any information mismatch will result in the booking being declared null and void. The client will have to make a whole new booking for the trip.

Ticket Changes

TripSurpriser will not be be able to help with refunding and rescheduling the dates of the trip, should the occasion arise. In case there’s a change of dates, the client will have to make a whole new booking for the trip.

Day of Travel

We will tell you exactly when and where you need to be, to begin your journey. DO NOT be late. Please do not contact us to know the name of your destination. It is meant to be a surprise.
We’ll give you as much information as possible without ruining the surprise. 

Failure to check-in for your flight, bus, train or car, at the required time may result in the carrier denying you the right to board and TripSurpriser, in this situation, will not be able to grant a refund.

Missed Travel

If you miss your travel, there’s nothing we can do about it. So please be on time.

Cancelled Travel

If you need to cancel your trip, contact us at info@tripsurpriser.com ASAP! Cancelled bookings will not be refunded.

Ticket Delivery

Triple check your email address and the address where you would like to receive the envelope with your travel itinerary. This is where we will be sending you your tickets and all essential information regarding your travel. TripSurpriser will not be held liable for any incorrect information provided by the client.

Luggage Restrictions

We will send you details of the luggage allowance available on your mode of travel to assist you in packing. If you’re a heavy packer, the extra fees on excess baggage will be your sole responsibility.

TripSurpriser will not be held liable for any services provided by the accommodation provider, the transportation provider and travel agent, etc.

Accommodation Compliance

Follow the rules! Don’t smoke (if you are in a non-smoking room), don’t break anything and don’t steal. If you are thrown out of the hostel, hotel, bed & breakfast and/or resort or if you are charged for any damage you cause, it will solely be your responsibility.

Note that your payment through TripSurpriser covers your reservation fees. All additional fees incurred through incidentals (room service, minibar, late checkout, room change, etc.) are to be paid by the client. You may be asked to provide a credit or debit card at the time of check-in. The hotel, bed & breakfast, or other accommodation may reserve the right to charge your credit or debit card for any damage incurred to your room or the accommodation during your stay, or for any items that are missing upon departure. Incidentals and rates will vary by accommodation booking.

Customers are required to comply with all rules and regulations of the booked accommodation. Failure to do so may result in fees or expulsion from the hotel or bed & breakfast. TripSurpriser will not be held liable for any additional fees incurred, or legal proceedings between the customer and accommodation.

Important Note – Conditions Beyond Our Control

There are some things that even we can’t control (for example: natural disasters). If something goes wrong, we will not provide any refunds. As said earlier, contact us and we’ll see how we can help you.

No compensation will be awarded if the trip is disrupted for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports; hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances.

TripSurpriser acts as an intermediary for independent travel suppliers, such as airlines, hotels and other independent suppliers to provide you with the services you purchase; and is represented by the companies organized, operating and existing at the destination, including providers of transportation and excursions. We have taken all reasonable steps to ensure that proper arrangements are made for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of these independent suppliers.

You understand and agree that TripSurpriser shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from the acts or omissions of these independent travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, itineraries or schedules.

TripSurpriser cannot control and will not be responsible for bodily injury, property or other damage or loss caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents, war, terrorism, weather, quarantine, sickness, government restrictions, regulations or actions, mechanical breakdowns, fires, earthquakes, floods, climatic aberrations, acts of, civil unrest, strikes, riots, theft, disease or accidents, or failures related to the public internet, telecommunication lines or facilities, or third party technology systems, other unforeseen circumstances, or any other cause beyond our control, or including your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions. Under no circumstances shall TripSurpriser be liable for any special, incidental or consequential damages arising from the foregoing.

Neither TripSurpriser nor these suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person caused by reason of any act, omission, defect or negligence by any other hotel agency, transportation company or party providing such services or facilities.

All parties concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the transportation company and the passenger tickets issued in conjunction with this package. TripSurpriser is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation.

PAYMENTS, REFUNDS and RISK

Please note that any confirmed booking is subject to your card approval for the transaction.

Refunds

Refunds will not be given.

 Safety and Personal Risk

TripSurpriser is not responsible for injuries and damages that you may incur during the course of your trip, including but not limited to: injury or theft during travel by train, aircraft, bus or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness. By agreeing to participate in a trip planned by TripSurpriser you agree that you will not hold TripSurpriser liable regarding any provision of medical care or the inadequacy of any care rendered. TripSurpriser is not responsible for such risks and dangers that may arise beyond our control. By agreeing to these terms & conditions, you accept these risks and dangers and agree to not hold TripSurpriser liable for any of the above.

MEDIA

The unauthorized use of any images on www.tripsurpriser.in is strictly forbidden. The images used in the testimonial section of our website are the sole property of the traveller, and may not be used by third parties without written consent from traveller.

You must contact info@tripsurpriser.com directly for any media inquiries, use of images or text. Failure to do so may result in tough legal action.